Your business may comprise of a single personal computer or you may have a fully commissioned network. However your I.T. Infrastructure is configured, we can provide you with the expert support and attention to detail that your company deserves. The daunting prospect of having your I.T. Infrastructure down at any time will seriously impact on the productivity of your business. We will make sure that you business does not suffer as a result of failure and poorly performing systems, ensuring that your business is operating at maximum efficiency.
TELEPHONE SUPPORT
We are able to offer you Telephone support at a fixed cost. This will ensure that your business has access to our technical staff whenever and wherever they need it, based on the support package chosen. By having Crimson Cube deal with your I.T. Infrastructure issues your staff are able to carry out their jobs with minimal interruption.
We at Crimson Cube completely understand the frustration when it comes to IT Infrastructure issues and problems, so we ensure that we deal with them efficiently, speedily and with as little impact to you as possible.
REMOTE SUPPORT
To reduce problem resolution times, remote support can be used so that we can access your computers without actually having to visit your premises. This is achieved by installing a piece of software into your I.T. Infrastructure. Using the remote access software, we can see exactly what is happening on each of the computers, so that we can investigate the issue in hand.
ONSITE RESPONSE
On the occasions where we are unable to resolve the issue using either Telephone or Remote Support, we will send one of our technical staff to your premises, based on the Service Level Agreement agreed. Again, Crimson Cube fully understands that when things go wrong your productivity is reduced and we will respond to your calls urgently and efficiently.
SCHEDULED VISITS
It is better to be pro-active than reactive, so even though we are able to look after your systems remotely most of the time, there are many vital maintenance tasks that should be carried out on a regular basis. Having an engineer visit you periodically we can ensure your I.T. Infrastructure continues to run efficiently and problem free, with the end goal of reducing the need for support calls, therefore reducing your running costs. The frequency of the site visits will be based on your requirements.
BACKUPS AND ARCHIVING
Your company data is very important to you. You need to ensure that in the event of any failures you are able to access you backups quickly and efficiently. More importantly, you need to be sure that backups you are taking actually work.
We offer a range of backup solutions from the simple onsite data copy, to the fully automated internet backup that holds your data securely offsite. for your business and are able to discuss all of these to see which best suits your needs.
Don’t leave it to chance, leave it to Crimson Cube.
DISASTER RECOVERY
Whether it is a flood, theft, hardware failure, virus attack or purely a loss of power, the availability of your IT system is paramount t to your business continuity. You need to ensure that you can recover your systems in the event of any disaster, quickly, efficiently and with minimal disruption. We offer a varied range of disaster recovery plans for your business and are able to discuss all of these to see which best suits your needs.
Don’t leave it to chance, leave it to Crimson Cube.
Contact us now for a free no obligation estimate and to talk through your needs.